Change up your on hold!

Relationship concept. Woman and man sitting on couch looking serious to each other face to face

05 May Change up your on hold!

Have you ever been stuck on hold and found yourself twiddling your thumbs and getting bored? Well, haven’t we all! But calling into a business really doesn’t have to be a chore, there are so many creative and engaging ways that businesses can keep their callers interested.

One great way of doing this is to alternate between a male and female voice, as this small change in vocal sound can help to continuously peak the callers’ interest. By using two recognisably different voices, you can also create a dialogue within the on hold.

After all, if your callers have a good on hold experience, then you’re agents are more likely to meet a much happier customer!

Contact us on 01277 374 600 to find out how we can change up your on hold, and don’t forget that we’ll beat any comparable quote by 15%!